1.How do I track my order?
- Once your order is placed and received you will receive a tacking number.
- You can click on 'track order' to inquire in our online shop.
- If you do not receive this number wishing 2 business days of placing your order please contact us as something may have gone wrong with your order.
2.What is the process time of each order?
- Our warehouse starts processing your order as soon as received Monday to Friday (we do not currently ship on weekends). Although we aim to ship in 2 business day, please allow 2-3 business days for processing, especially during high volume periods.
- For shipping, please allow the following business days for transit:
- Regular – 2-3 weeks (free shipping)
- Express-7-10 days (charged)
- Delivery time does not include Saturday, Sunday or Holiday.
3.Can I change or cancel my order once placed?
- As we aim to ship your order as quickly as possible, we regret that it is usually not possible for us to handle change or cancel requests once an order has been submitted. Please ensure that you have verified your order details prior to submission, especially the billing and shipping address. BSHETR can be contacted during business hours but if we are unable to facilitate an order change or cancellation request, you can return it.
4.How do I return an item?
- Returns are easy, we want to make sure you the customers are happy! If you don't like it simply return the unused or worn product. If you have worn it and have a problem with it please let us know so we can best meet your expectations.