- The front pouch is better to keep the scrotum cool, a lower temperature is a benefit for male genital organ health. At the same time, keep your assets well-supported while still presenting a very masculine profile
- Premium, soft wide logoed mercerized waistband (1.65") brings an elegant metallic highlight to these mesh jockstraps without binding and pinching
- The different colors and designs available offer you a great way to accessorize your bulge, depending on your personality or occasion
- If for any reason you are not satisfied with these jockstraps, please contact us through buyer seller message, we will provide you perfect customer service 24 hours
Medium 24"-26", 61cm-66cm
HOW DO I CHANGE OR CANCEL MY ORDER?
- Please contact us as soon as possible if you need to modify or cancel your order. Make sure to provide your order number and the modification you would like to make and we’ll confirm once the modification has been made. Please note that any orders that have already been packed or shipped cannot be modified or canceled.
HOW DO I RETURN AN ITEM?
- If you are not happy with your purchase and wish to return an item, please contact us within 45 days from receiving your order.
- Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.
- Only items purchased directly from https://BSHETR Underwear.com will be accepted. For products purchased from authorized retailers, please get in touch with them directly for returns.
- Returned items must be in the original packaging, including any accessories, manuals, and documentation.
- Returned items must be unused, in the same condition that we sent it to you, and in their original packaging. Stains, folded cards, broken seals/ plastic foiling broken will not be accepted. If the condition of the product shipped back to us is not in an acceptable condition we reserve the right to not refund or exchange. Products that have been personalized cannot be refunded or exchanged.
- Non-returnable items include items purchased through retailers, incorrect products purchased, and damaged products through customer mishandling.
- Returns made without receipt may be refused. BSHETR Underwear reserves the right to deny any return.
WHAT IF THE ITEM(S) I RECEIVED ARE DEFECTIVE/INCORRECT/DAMAGED?
- Did you receive a faulty unit, or the wrong product? Simply not satisfied with your order?
- Pleasecontact our Customer Support teamto start the return process. Please include the following information:
- Order number
- Proof of purchase
- Video or photo of the faulty product (if applicable)
- Complete delivery address
- Contact telephone number
- In some cases, you may be required to include a video or photo of the defective product for proof in order to refund or replace the product.
HOW LONG IS THE RETURNS PROCESS?
- Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.
- For returned items, a full refund will be credited for defective products. For non-defective items, the refund excludes all shipping and handling fees.
WHEN WILL I RECEIVE MY REFUND?
- All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 14 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
- If you haven't received a credit for your return yet, here's what to do:
- Contact the bank/credit card company. It may take some time before the refund is posted to your account.
- To check the status of your order, please log-in to your BSHETR Underwear account or contact our Customer Support team.
- 90% of customers receive their orders within 25 days, except in special cases
- United States
- The Netherlands
- Saudi Arabia
- New Zealand